Terms and Conditions
‘We do not store credit card details nor do we share customer details with any third parties’
We deliver Bridal and Reception flowers three hours before the wedding.
If you need you flowers delivered earlier due to travelling time to your venue please do not hesitate to contact us and we will be happy to arrange it.
We deliver Funeral flowers to either funeral directors or crematorium latest two hours before the funeral.
If you need your tributes delivered earlier please do not hesitate to contact us and we will be happy to arrange it.
(Christmas, Valentines day, and Mothers Day weekend)
During peak periods we deliver flowers between 8.30am to 6.30pm
We will not be able to deliver flowers at exact time slots due to the amount of orders being delivered during these peak occasions.
We will however do our best to accommodate an ‘am’ or ‘pm’ time slot upon request.
Refund/ Cancellation Policy
No refund can be offered for cancellation within three working days of delivery date.
All funeral tributes must be paid for in full 3 working days before the funeral
All wedding flowers need to be paid for in full 28 days before the wedding.
If the final balance is not paid for in full 28 days before the wedding we do have the right to cancel your order.
When a wedding date is booked a £50 non-refundable deposit is required in order to secure the day.
If the final balance is paid but you decide to cancel outside of the 28 day period we will refund all funds received minus the deposit.
If you cancel within 28 to 21 days of the wedding date we will refund 50% of the funds received minus the deposit.
If you cancel within 14 days prior to the wedding date we cannot refund and funds
When we deliver your bridal flowers please check with us that your order has been delivered in perfect condition and that the number of items is correct, any queries must be raised within thirty minutes of delivery.
If you wish to cancel your order it must be done 24 hours before delivery.
Any complaint must be registered within 24 hours of delivery.
Our flowers are guaranteed for 5 to 7 days depending on the stem content. (Lillys, roses and gerberas and other soft stemmed flowers are guaranteed for five days, whilst most other flower is guaranteed for seven days).